REFUNDS + CANCELLATIONS
DLB Digital Marketing does not provide refunds for any services unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made to DLB Digital Marketing, the project will begin in the time frame given to the client. It is advised that you give the project ample time for completion for these reasons: revisions may be needed, it may be a peak in the orders received and prior work received may take longer than expected. I provide a suitable timeframe, however, there may be an additional business day or two needed before I can begin if it is a busy time. If for any reason you want to cancel a service already rendered or paid for, that is your choice. However, due to the work produced or in queue, payments already received by DLB Digital Marketing will not be refunded in order to offset the loss of business. If partial work has already been received by the client and they choose to cancel, the payment that has been paid will not be refunded. All work will be completed and sent to the client.
The only reason any monies will be refunded is in the event DLB Digital Marketing is unable to complete the project for personal reasons or illness.