FAQs

CAN I CHANGE MY MIND AFTER I PLACE AN ORDER?

Once an order has been placed, it is automatically added to our design queue (list). Changes made can compromise your place. This includes adding something as well. If you need to make a change to your order, please contact us as soon as possible and we shall let you know if that can be accommodated.

I DIDN'T RECEIVE A PERSONAL CONFIRMATION FROM YOU, WHY?

You may or may not receive an email confirmation directly from us after your order. This is due to our workload and the number of emails received at any given time. If you are unsure if your order went through, feel free to contact us and we will be more than happy to confirm if the order went through or not.

What Payment Methods Are Accepted?

PayPal

HOW LONG WITH MY PROJECT TAKE?

Each and every design is unique. There is a turnaround time given for each service we provide in the description. However, revisions (if needed) may prolong the finalized design. Revisions make the process longer because there may be another clients' work that we’re revising as well. If you are in a time crunch, please be aware of these things OR order a rush service, if permitted.

WHAT IF I DON'T LIKE THE DESIGN YOU PRESENT TO ME?

We aim to bring the best work to our clients. There will be times when our minds don't meet and you will want changes to the drafts provided. We will continue to work on the project until you are satisfied. That is the goal. Keep in mind, after the revision limit a fee may incur because like all people, time is valuable. Once a project is finalized and you are sent the file(s), future changes will incur a fee for ANY changes you want made.

WHAT HAPPENS IF I WANT A REFUND?

All projects are subject to a complete 100% non-refundable payment from client. Please understand that under no circumstance can a refund be given especially after work (including proofs) has been issued and/or labor has begun. No refunds are given for any promotional sale prices. If for any reason client cancels services, no payment shall be reimbursed and becomes forfeited by the client. Once promotional items have been shipped and delivered, no refund shall be reimbursed unless items are defective. If at any time a client is being negligent, hostile, disrespectful, etc. We reserve to right to withdraw from the project! If project has already been started, the payment becomes forfeited and no refunds will be given. If the project has not yet been started, all monies will be refunded and the project will come to a close!

What's your revision policy?

For some of the projects done by DLB Digital Marketing, there is a three (3) revision limit. After that, all additional revisions will incur a $20 fee per revision. For larger-scale projects like web design, the number of revisions is limited to 2. This is to ensure a steady workflow so your project can be completed in a reasonable time frame. When proofs of works are sent you are granted 72 hours to respond, failure to do so will result in the closing of the order as well as the delivery of the works AS IS & NO REFUND (see refund section) After approval, orders are fully closed for the revision window of a design. If a revision is needed there is a $20 fee mentioned above. You will be charged for a full new design if you feel as though you need the entire design changed. This may or may not happen but the decision is fully on the designer and not the client.

Can I see a design before I purchase?

Will we come up with designs/sketch on your project before you hire us for it? That’s a no. We don’t design for free, unfortunately. You are welcome to take a look at our portfolio, to make sure our style and capabilities are right for your project!

What's The Best Way To Contact You?

Only communication is through email. It helps to keep a paper trail of all dialogue between the client and the designer to prevent any discrepancies. We try to respond to everyone as promptly as we can. Please allow 48-72 hours for a response to your inquiry. dlbdigitalmarketing@gmail.com

What's Your Business Hours ?

Our team work Monday - Friday. 2pm-11pm we do not work weekends, and holidays. Business days are not including the weekend. No communication will be made outside of our business hours!

I need my design ASAP, is that possible?

Usually, we can accommodate your rush job depending on how full our production schedule is however, a rush fee of $75 will be added. This is not to be mistaken with rush shipping/delivery of printed designs. Rush shipping/delivery costs will vary based on printing services needed.

Design content

It is imperative to have a vision of some sort for your brand! Please keep in mind that when you ask me to FREESTYLE, our visions may not match. This may lead to multiple revisions, and sometimes disagreements. It is best to have a least a small concept so that the designer has something to work with. Having a small vision such as the colors, font choices, or the entire look you're going for makes a BIG difference.

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