Below are some common concerns of our clients before booking a service, if you have other questions, please just send it to dlbdigitalmarketing@gmail.com.
Once an order is placed, it is automatically added to our design queue (list). Changes made can compromise your place. This includes adding something as well. If you need to change your order, be sure to get in touch with us as soon as possible, and we shall let you know if your change request can be accommodated.
Every design is unique. There is a turnaround time given for each service we provide in the description. However, revisions (if needed) may prolong the finalized design. Modifications make the process longer because there may be another clients' work that we're revising. If you are in a time crunch, please be aware of these things OR order a rush service, if permitted.
ALL SALES ARE FINAL. ALL PAYMENTS MADE ARE NON-REFUNDABLE. Once payment has been made, the sale is final. Once work starts on your project or if a client has already received partial work, and they choose to cancel, the partial or complete payment that was paid will not be refunded. If for any reason the client no longer wants or cancels services, no amount paid will be refunded, and it then becomes forfeited by the client.
For some of the projects done by DLB Digital Marketing, there is a three (3) revision limit. After that, all additional revisions will incur a $20 fee per revision. For larger-scale projects like web design, the number of revisions is limited to 2. This is to ensure a steady workflow so your project can be completed in a reasonable time frame. When proofs of works are sent, you are granted 72 hours to respond. Failure to do so will result in the closing of the order and the delivery of the works AS IS & NO REFUND (see refund section). After approval, orders are fully closed for the revision window of a design. If a revision is needed, there is a $20 fee mentioned above. You will be charged for a whole new design if you feel you need the entire design changed. This may or may not happen, but the decision is entirely on the designer and not the client.
Unfortunately, you can't. A payment must be made before work can be started on your project.
Only communication is through email. It helps to keep a paper trail of all dialogue between the client and the designer to prevent discrepancies. We try to respond to everyone as promptly as we can. Please allow 48-72 hours for a response to your inquiry. dlbdigitalmarketing@gmail.com
Our team work Monday - Friday. 2pm-11pm we do not work weekends, and holidays. Business days are not including the weekend. No communication will be made outside of our business hours!
It is imperative to have a vision of some sort for your brand! Please keep in mind that when you ask me to FREESTYLE, our ideas may not match. This may lead to multiple revisions and sometimes disagreements. It is best to have a small concept so that the designer has something to work with. Having a small vision such as the colors, font choices, or the entire look you're going for makes a BIG difference.
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